Privacy Policy – 245win
Your Data, Handled with Care

1. Introduction

At 245win, we take your privacy seriously. This Privacy Policy explains in plain terms what personal information we collect when you use our platform, how that information is used, and the steps we take to protect it. It applies to all users of 245win — including visitors to the site, registered account holders, and anyone who interacts with our mobile app or any other 245win service.

By registering an account or continuing to use the 245win platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions, which govern the broader relationship between you and 245win.

We keep this document updated whenever there are meaningful changes to our data practices. The date at the top of the page reflects the current version. If you have questions at any point, our support team is available to help — contact details are at the bottom of this page.

2. What We Collect

We collect different categories of information depending on how you interact with 245win:

3. How We Use Your Data

The information we collect is used for specific, legitimate purposes related to operating the 245win platform. Here is a breakdown of how your data is put to use:

• Account management: Creating, verifying, and maintaining your 245win account, including identity checks to confirm you meet the minimum age requirement of 18.
• Processing transactions: Handling your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, cards, and mobile wallets — accurately and securely.
• Service delivery: Enabling you to place bets on Cricket, PSL, Football, and Esports markets, play Slot Games, access Live Casino, and use all other platform features.
• Customer support: Responding to your queries, resolving disputes, and handling account-related issues.
• Fraud prevention and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Responsible Gaming: Monitoring usage patterns to identify signs of problem gambling behaviour and to support self-exclusion or deposit limit requests.
• Platform improvement: Analysing how users interact with the platform to fix issues, improve performance, and develop new features.
• Marketing communications: Sending you relevant promotions, bonus offers, and platform updates — but only where you have opted in to receive them. You can opt out at any time.
• Legal compliance: Retaining records as required by applicable laws and cooperating with lawful requests from authorities.

4. Legal Basis for Processing

We process your personal data on one or more of the following lawful grounds:

• Contractual necessity: Processing required to deliver the services you have registered for — including account creation, transaction processing, and bet settlement.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and general business operations, where those interests do not override your privacy rights.
• Legal obligation: Where applicable law requires us to collect, retain, or share certain information — for example, identity verification records.
• Consent: For optional activities such as marketing communications or non-essential cookies, we rely on your explicit consent, which you can withdraw at any time.

5. Sharing Your Data

245win does not sell, rent, or trade your personal information to any third party. We share data only in limited, controlled circumstances:

• Payment processors: Your transaction data is shared with payment service providers — such as JazzCash, Easypaisa, and Raast — strictly to process your PKR deposits and withdrawals.
• Identity verification services: Where required, we work with third-party verification providers to confirm your identity and age. These providers are bound by strict confidentiality obligations.
• Technology and infrastructure partners: Hosting, security, and analytics providers may process limited technical data on our behalf. All such partners operate under data processing agreements that restrict them from using your data for any other purpose.
• Legal and regulatory authorities: We will share information with law enforcement or regulatory bodies where we are required to do so by law or in response to a lawful formal request.
• Business transfers: In the event of a merger, acquisition, or restructuring, user data may be transferred to the new entity, subject to the same privacy protections as described in this Policy.

In all cases where data is shared with third parties, we take reasonable steps to ensure those parties handle your information securely and only for the stated purpose.

6. Payment Data & PKR Transactions

All financial transactions on 245win are denominated in Pakistani Rupees (PKR). We support deposits and withdrawals through the following channels:

When you make a payment, we receive a transaction record including the amount, method, date, and a tokenised reference — but we do not store full card numbers or complete mobile wallet credentials on our own servers. Raw payment credentials are handled entirely within the secure environments of the respective payment providers.

Transaction history is retained on your account for account management, dispute resolution, and compliance purposes. You can view your deposit and withdrawal history at any time within the platform.

7. Cookies & Tracking Technologies

245win uses cookies and similar tracking technologies to keep the platform working properly and to understand how users interact with it. Here is what we use and why:

• Essential cookies: Required for basic platform functionality — logging you in, maintaining your session, and keeping your preferences during a visit. These cannot be disabled without breaking core features.
• Analytics cookies: Help us understand which pages are visited most, how users navigate the platform, and where technical issues arise. This data is aggregated and does not identify you personally.
• Preference cookies: Remember settings you have chosen, such as display preferences or language, so you do not need to reset them every time.
• Marketing cookies: Used only if you have opted in, to show you relevant promotions. You can withdraw consent for marketing cookies at any time through your browser settings or by contacting support.

Most web browsers allow you to control cookie settings. Note that disabling essential cookies will affect your ability to use the platform. For full details on managing cookies, refer to your browser's help documentation.

8. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter, to fulfil the purposes outlined in this Policy. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum period after closure as required by applicable law.
• Transaction records are kept for accounting, audit, and dispute resolution purposes in line with standard financial record-keeping practices.
• Support communications are retained for a reasonable period to assist with follow-up queries and quality review.
• Marketing consent records are maintained until you withdraw consent, plus a short period to demonstrate that withdrawal was processed correctly.

When data is no longer needed and retention obligations have been met, we securely delete or anonymise it so it can no longer be linked back to you.

9. How We Keep Your Data Secure

Protecting your personal and financial information is a core responsibility for us. The technical and organisational measures we have in place include:

• TLS encryption for all data transmitted between your browser or app and our servers
• Encrypted storage for sensitive account and identity data
• Access controls that limit which team members can view personal data, based strictly on job function
• Regular security reviews and monitoring for unusual access patterns or potential breaches
• Tokenised handling of payment credentials — we never store raw card numbers or full mobile wallet details

No system can guarantee absolute security, and you also play a part — keep your login credentials private, use a strong password, and contact us immediately if you suspect your account has been accessed without your permission.

10. Your Privacy Rights

You have the following rights in relation to your personal data held by 245win. To exercise any of them, contact our support team using the details in Section 13.

We will respond to all privacy rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request to protect against unauthorised data access.

11. Children & Minors

245win is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification checks are carried out during the registration process, and accounts that cannot be verified as belonging to an adult will be suspended.

If you believe a minor has registered on the platform, please contact our support team immediately. We will investigate and take appropriate action, including account closure and deletion of any associated data.

Parents and guardians are encouraged to use parental controls and monitoring tools to prevent minors from accessing gambling platforms. Our Responsible Gaming page has additional guidance on safe and controlled play for adults.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, registered users will be notified via the email address on their account or through a notice on the platform.

The updated version will always be available on this page, with the revision date clearly shown at the top. Continuing to use 245win after a policy update constitutes your acceptance of the revised terms. If you disagree with the changes, you can contact us to close your account.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, reach out to our support team. We aim to respond to all privacy-related queries within 48 hours.

For general platform questions, visit our FAQ page or review the Terms and Conditions for a full overview of platform rules.